All our charging hubs provides charging output of 240kW via our ULTRA fast charging DC charger - one of the highest charging output provided in all of Malaysia.

You get to enjoy our fast-performing chargers and continue your journey seamlessly with lesser detours and wait time required.

Each charging session will be charged at the range of RM1.00 ~ RM1.80 per kWh.

Please be noted that extra charges will only be incurred for:

• Idle fee of RM0.50/min will be charged for any EV that remains in our charging hub even after the charging is completed; the idle fee will start calculating once the grace period is over
• Grace period of 15mins will be given to the EVs that has completed its charging in our hub

1. Purpose

• This Refund Policy outlines the circumstances under which customers may request a refund for payments made through our charging network and the procedures for submitting and processing refund requests.

2. Eligibility for Refund

Refunds will only be considered under the following circumstances:

• Duplicate Payment – The customer has been charged more than once for the same charging session.
• Incorrect Billing – The customer has been charged an amount that does not accurately reflect the completed charging session.
• System or Payment Error – A technical or payment processing issue resulted in an incorrect charge.
• Other Exceptional Circumstances – Any other situation determined by the Company, at its sole discretion, to warrant a refund.

Refund requests that do not meet the above criteria may not be approved.

3. Submitting a Refund Request

Customers must submit their refund request within 7 calendar days from the date of the charging session.

Refund requests should be sent to:

Email: [support@yourcompany.com]

The request should include, where applicable:

• Charging station location
• Date and time of the charging session
• Charger or connector number
• Payment method used
• Last four digits of the payment card (if applicable)
• Amount charged
• Receipt or invoice (if available)
• Customer’s contact number
• Any supporting screenshots, photographs, or other relevant evidence

Failure to provide sufficient information may delay or prevent the processing of the request.

4. Review and Verification

Each refund request will be assessed individually.

The Company may:

• Verify the charging session records;
• Review payment transaction data;
• Request additional information from the customer where necessary.

The Company reserves the right to reject any request if:

• The claim cannot be verified;
• Insufficient evidence is provided;
• The request falls outside the eligible refund criteria; or
• The request is submitted after the specified submission period.

5. Refund Processing

Where a refund request is approved:

• Refunds will generally be processed within 30 calendar days from the date all required information has been received.
• Refunds will be made using the original payment method whenever possible.
• If refunding to the original payment method is not feasible, the Company may refund the approved amount via bank transfer.

For bank transfer refunds, customers may be required to provide:

• Account holder name
• Bank name
• Bank account number

Processing times after approval may vary depending on the customer’s financial institution.

6. Non-Refundable Items

The following are generally not refundable:

• Promotional credits or bonus charging credits;
• Rewards, vouchers, or complimentary charging sessions;
• Charges that accurately reflect services successfully provided;
• Any fees not directly related to an eligible refund event.

7. Customer Communication

Customers will receive updates regarding the status of their refund request through the contact information provided during submission.

The Company may contact customers if additional documentation or clarification is required.

8. Reservation (Pre-Authorisation) Holds

Certain payment methods may require a temporary pre-authorisation or reservation amount before charging begins.

This is not an actual charge and is used solely to verify the payment method.

Once the final charging amount is confirmed:

• The actual charging amount will be captured; and
• Any unused reserved amount will be automatically released by the customer’s bank.

The release period is determined by the issuing bank and may take several business days.

9. Policy Updates

The Company reserves the right to amend, modify, suspend, or replace this Refund Policy at any time.

The latest version will be published on the Company’s website and shall take effect immediately upon publication unless otherwise stated.

10. Governing Law

This Refund Policy shall be governed by and interpreted in accordance with the laws of Malaysia.